.btn{font-family:var(--font-ui);font-size:var(--fs-sm);font-weight:600;padding:10px 18px;
  border-radius:var(--r-btn);border:1px solid transparent;cursor:pointer;transition:.16s ease;
  display:inline-flex;align-items:center;gap:var(--sp-2)}
.btn-primary{background:var(--accent);color:var(--on-accent);box-shadow:var(--glow-accent)}
.btn-primary:hover{filter:brightness(1.12);transform:translateY(-1px);box-shadow:var(--glow-lg)}
.btn-primary:active{transform:translateY(0)}
.btn-ghost{background:var(--surface-2);color:var(--text);border-color:var(--border)}
.btn-ghost:hover{border-color:var(--hairline-strong);background:var(--elevated)}
.btn-danger{background:transparent;color:var(--danger);border-color:color-mix(in srgb,var(--danger) 45%,transparent)}
.btn-danger:hover{background:color-mix(in srgb,var(--danger) 12%,transparent)}
.card{background:var(--surface-2);border:1px solid var(--hairline);border-radius:var(--r-card-lg);
  padding:var(--sp-5);box-shadow:var(--shadow-card)}
.input,textarea.input,select.input{width:100%;background:var(--canvas);color:var(--text);
  border:1px solid var(--border);border-radius:var(--r-input);padding:10px 12px;font:inherit;outline:none;transition:.14s}
.input::placeholder{color:var(--muted-2)}
.input:focus{border-color:var(--accent);box-shadow:var(--glow-accent)}
.badge{display:inline-flex;align-items:center;gap:6px;font-family:var(--font-mono);font-size:11px;
  letter-spacing:.04em;padding:3px 8px;border-radius:var(--r-badge);box-shadow:var(--inset-hairline);color:var(--muted)}
.badge::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.badge-ok{color:var(--ok)} .badge-warn{color:var(--warn)} .badge-info{color:var(--info-soft)}
.pill{border-radius:var(--r-pill);padding:4px 12px;font-size:var(--fs-xs);color:var(--muted);
  border:1px solid var(--border);background:transparent;cursor:pointer;
  display:inline-flex;align-items:center;gap:5px}
.sdot{width:7px;height:7px;border-radius:50%;background:currentColor;flex:none}
.pill.on{color:var(--heading);border-color:var(--accent);background:var(--accent-ghost)}
.bubble{max-width:80%;padding:10px 14px;border-radius:var(--r-card);font-size:var(--fs-sm);
  line-height:var(--lh-body);box-shadow:var(--inset-hairline);
  /* A client can send one unbroken ~400-character token (a signed CDN link, a long word) and
     nothing in normal wrapping will break it — it just runs out of the bubble and off the card.
     Break anywhere rather than overflow. */
  overflow-wrap:anywhere;word-break:break-word;min-width:0;
  /* HTML collapses newlines, so a message written as several lines — a schedule, a price list,
     «Записати вас?» on its own line — arrived as one run-on paragraph here while the client saw
     it correctly in Telegram. pre-wrap keeps the breaks the author typed AND still wraps long
     lines; every bubble body is inserted inline in its template, so no stray template
     indentation comes with it. */
  white-space:pre-wrap}
.bubble.assistant{background:var(--surface-2);color:var(--text);align-self:flex-start;border-top-left-radius:var(--r-badge)}
.bubble.user{background:var(--elevated);color:var(--heading);align-self:flex-end;border-top-right-radius:var(--r-badge)}
.holdwarn{max-width:80%;align-self:flex-end;font-size:var(--fs-xs);color:var(--warn);
  border:1px solid color-mix(in srgb,var(--warn) 40%,transparent);border-radius:var(--r-badge);
  padding:6px 10px;margin-top:4px;line-height:1.35}
.bubble.unsent{opacity:.5;border:1px dashed var(--muted-2);background:transparent}
/* Batch approval queue: sticky "approve all" bar + per-draft card (client dossier | message) */
.apprbar{position:sticky;top:0;z-index:5;display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}
.appritem .apprbody{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:16px;align-items:start}
.appritem .apprcard{min-width:0}
.appritem .apprmsg{display:flex;flex-direction:column;gap:10px;min-width:0}
.apprmsg-label{font-size:var(--fs-xs);color:var(--muted-2);text-transform:uppercase;letter-spacing:.04em}
.apprmsg-text{margin:0;padding:12px 14px;background:var(--surface-2);border-radius:var(--r-card);
  color:var(--heading);font-size:var(--fs-sm);line-height:var(--lh-body);box-shadow:var(--inset-hairline);
  /* This is where the message is read BEFORE it is sent, so it has to look the way the client
     will see it. Collapsed newlines turned a schedule or a price list into a wall here while it
     arrived correctly in Telegram — the operator was approving something they could not judge. */
  white-space:pre-wrap;overflow-wrap:anywhere;min-width:0}
@media (max-width:720px){.appritem .apprbody{grid-template-columns:1fr}}
.toggle{display:inline-flex;background:var(--toggle-bg);border-radius:var(--r-pill);padding:3px;box-shadow:var(--inset-hairline)}
.toggle button{border:none;background:transparent;color:var(--muted);font:inherit;font-size:var(--fs-xs);
  padding:6px 14px;border-radius:var(--r-pill);cursor:pointer;transition:.14s}
.toggle button.on{background:var(--accent);color:#fff;box-shadow:var(--glow)}
.toggle button.on.shadow{background:var(--surface);color:var(--heading);box-shadow:var(--inset-hairline)}
.app{display:flex;min-height:100vh}
.side{width:250px;flex:none;padding:var(--sp-5) var(--sp-4);border-right:1px solid var(--hairline);
  display:flex;flex-direction:column;gap:var(--sp-1)}
.brand{display:flex;align-items:center;gap:var(--sp-3);font-family:var(--font-display);
  font-size:var(--fs-md);font-weight:600;color:var(--heading);padding:var(--sp-2) var(--sp-2) var(--sp-5);
  white-space:nowrap;overflow:hidden}
.brand .logo{width:28px;height:28px;border-radius:9px;background:var(--aurora);
  box-shadow:var(--glow);flex:none}
.nav-group{font-family:var(--font-ui);font-size:var(--fs-eyebrow);letter-spacing:.09em;text-transform:uppercase;
  font-weight:600;color:var(--muted-2);padding:var(--sp-4) var(--sp-3) var(--sp-2)}
.nav a{display:flex;align-items:center;gap:var(--sp-3);padding:10px var(--sp-3);border-radius:var(--r-badge);
  color:var(--muted);font-size:var(--fs-sm);font-weight:500;text-decoration:none;transition:.16s ease;cursor:pointer}
.nav a .ic{width:18px;height:18px;flex:none;color:var(--muted-2);transition:.16s ease}
.nav a:hover{background:var(--hairline);color:var(--text)}
.nav a:hover .ic{color:var(--text)}
.nav a.on{background:var(--accent-ghost);color:var(--heading);box-shadow:inset 0 0 0 1px var(--hairline-strong)}
.nav a.on .ic{color:var(--accent)}

/* Desktop: the sidebar collapses to an icon rail and expands over the content on hover
   (or keyboard focus). A fixed 64px gutter is reserved so the main content never reflows.
   The mobile hamburger drawer (max-width:900px) is untouched. */
@media(min-width:901px){
  .app{padding-left:64px}
  .side{position:fixed;top:0;bottom:0;left:0;z-index:45;width:64px;
    overflow-x:hidden;overflow-y:auto;background:var(--canvas);
    transition:width .18s ease,box-shadow .18s ease}
  .side:hover,.side:focus-within{width:250px;box-shadow:6px 0 28px rgba(0,0,0,.20)}
  /* collapsed: icons + logo only, centred */
  .side .brand{font-size:0;gap:0;justify-content:center;padding-left:0;padding-right:0}
  .side .nav a{justify-content:center;gap:0}
  .side .nav a span{opacity:0;max-width:0;overflow:hidden;white-space:nowrap;
    transition:opacity .1s ease,max-width .18s ease}
  .side .nav-group{opacity:0;white-space:nowrap;overflow:hidden;transition:opacity .12s ease}
  /* expanded on hover/focus: reveal text, left-align */
  .side:hover .brand,.side:focus-within .brand{font-size:var(--fs-md);gap:var(--sp-3);
    justify-content:flex-start;padding-left:var(--sp-2);padding-right:var(--sp-2)}
  .side:hover .nav a,.side:focus-within .nav a{justify-content:flex-start;gap:var(--sp-3)}
  .side:hover .nav a span,.side:focus-within .nav a span{opacity:1;max-width:180px}
  .side:hover .nav-group,.side:focus-within .nav-group{opacity:1}
}
.main{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{display:flex;align-items:center;gap:var(--sp-4);padding:var(--sp-5) var(--sp-6) var(--sp-4);border-bottom:1px solid var(--hairline)}
.topbar h1{font-size:var(--fs-xl);flex:1}
.viewport{padding:var(--sp-6);display:flex;flex-direction:column;gap:var(--sp-5);max-width:1080px}
.scrim{position:fixed;inset:0;background:var(--scrim);display:flex;align-items:center;justify-content:center}
.modal{width:440px;background:var(--surface-2);border-radius:var(--r-card-lg);padding:var(--sp-6);
  box-shadow:var(--inset-hairline), var(--shadow-card), var(--glow)}
.tablewrap{overflow-x:auto}
table{border-collapse:collapse;width:100%;font-size:var(--fs-xs)}
th,td{text-align:left;padding:6px 10px;border-bottom:1px solid var(--hairline)}
.row{display:flex;gap:var(--sp-3);align-items:center}
.meter{height:8px;background:var(--track);border-radius:var(--r-pill);overflow:hidden}
.meter>span{display:block;height:100%;background:var(--meter-fill);border-radius:var(--r-pill);transition:width .5s ease}
label.fld{display:flex;flex-direction:column;gap:var(--sp-1);font-size:var(--fs-xs);color:var(--muted)}
.pill-accent{color:var(--heading);border-color:var(--accent);background:var(--accent-ghost)}
.pill-ok{color:var(--ok);border-color:color-mix(in srgb,var(--ok) 40%,transparent);background:color-mix(in srgb,var(--ok) 12%,transparent)}
.pill-warn{color:var(--warn);border-color:color-mix(in srgb,var(--warn) 40%,transparent);background:color-mix(in srgb,var(--warn) 12%,transparent)}
.pill-info{color:var(--info);border-color:color-mix(in srgb,var(--info) 40%,transparent);background:color-mix(in srgb,var(--info) 12%,transparent)}
.pill-muted{color:var(--muted);border-color:var(--border);background:transparent}
/* Channel badge (Telegram / Instagram / Messenger) — the brand glyph, brand-tinted, so an
   Instagram client is spotted at a glance without reading anything. */
/* «Клієнти» channel tabs: a filter strip above the list. Scrolls sideways on a narrow screen
   rather than wrapping into two rows and stealing height from the list itself. */
.mtabs{display:flex;gap:6px;padding:8px 0 4px;overflow-x:auto;scrollbar-width:none;flex:none}
.mtabs::-webkit-scrollbar{display:none}
.mtab{display:inline-flex;align-items:center;gap:4px;flex:none;cursor:pointer;
  font:inherit;font-size:var(--fs-xs);color:var(--muted);
  background:transparent;border:1px solid var(--border);border-radius:var(--r-pill);padding:5px 9px;transition:.14s}
.mtab:hover{border-color:var(--hairline-strong);color:var(--text)}
.mtab.on{color:var(--heading);border-color:var(--accent);background:var(--accent-ghost)}
.mtab .chb{width:16px;height:16px;border:none;background:transparent}
.mtab .chb svg{width:12px;height:12px}
.mtab-n{font-style:normal;font-size:11px;color:var(--muted-2);font-family:var(--font-mono)}
.mtab.on .mtab-n{color:var(--accent)}

.chb{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;
  border-radius:var(--r-pill);border:1px solid transparent;flex:none}
.chb svg{width:14px;height:14px;display:block}
.chb-telegram{color:#2aabee;border-color:color-mix(in srgb,#2aabee 40%,transparent);background:color-mix(in srgb,#2aabee 12%,transparent)}
.chb-instagram{color:#e1306c;border-color:color-mix(in srgb,#e1306c 40%,transparent);background:color-mix(in srgb,#e1306c 12%,transparent)}
.chb-messenger{color:#0084ff;border-color:color-mix(in srgb,#0084ff 40%,transparent);background:color-mix(in srgb,#0084ff 12%,transparent)}
/* The bot is Telegram too, so it must NOT be Telegram blue — at a glance the colour is the
   whole difference between «wrote to the club's phone» and «found the bot in search». */
.chb-tg_bot{color:#8b5cf6;border-color:color-mix(in srgb,#8b5cf6 40%,transparent);background:color-mix(in srgb,#8b5cf6 12%,transparent)}
.pill-new{color:var(--st-new);border-color:color-mix(in srgb,var(--st-new) 35%,transparent);background:color-mix(in srgb,var(--st-new) 9%,transparent)}
.pill-wait{color:var(--st-wait);border-color:color-mix(in srgb,var(--st-wait) 35%,transparent);background:color-mix(in srgb,var(--st-wait) 9%,transparent)}
.pill-dlg{color:var(--st-dlg);border-color:color-mix(in srgb,var(--st-dlg) 35%,transparent);background:color-mix(in srgb,var(--st-dlg) 9%,transparent)}
.pill-snz{color:var(--st-snz);border-color:color-mix(in srgb,var(--st-snz) 35%,transparent);background:color-mix(in srgb,var(--st-snz) 9%,transparent)}
.pill-won{color:var(--st-won);border-color:color-mix(in srgb,var(--st-won) 35%,transparent);background:color-mix(in srgb,var(--st-won) 9%,transparent)}
.pill-bad{color:var(--st-bad);border-color:color-mix(in srgb,var(--st-bad) 35%,transparent);background:color-mix(in srgb,var(--st-bad) 9%,transparent)}
.pill-cold{color:var(--st-cold);border-color:color-mix(in srgb,var(--st-cold) 35%,transparent);background:color-mix(in srgb,var(--st-cold) 9%,transparent)}
.pill-esc{color:var(--st-esc);border-color:color-mix(in srgb,var(--st-esc) 35%,transparent);background:color-mix(in srgb,var(--st-esc) 9%,transparent)}
.metric{background:var(--surface-2);border:1px solid var(--hairline);border-radius:var(--r-card);padding:var(--sp-4)}
.metric{padding:var(--sp-5)}
.metric .k{font-size:var(--fs-xs);font-family:var(--font-ui);letter-spacing:0;font-weight:500;color:var(--muted)}
.metric .v{font-size:var(--fs-3xl);font-family:var(--font-display);font-weight:600;color:var(--heading);margin-top:6px;letter-spacing:-.025em}
.grid{display:grid;gap:var(--sp-3)}
.card-2col{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:var(--sp-5)}
@media(max-width:900px){.card-2col{grid-template-columns:1fr}}
.actionbar{display:flex;gap:var(--sp-2);align-items:center;flex-wrap:wrap;padding-top:var(--sp-4);border-top:1px solid var(--hairline);margin-top:var(--sp-4)}
.toast{position:fixed;top:18px;left:50%;transform:translateX(-50%);z-index:60;background:var(--surface-2);color:var(--text);padding:10px 16px;border-radius:var(--r-badge);box-shadow:var(--inset-hairline),var(--shadow-card);font-size:var(--fs-sm)}
.toast.ok{color:var(--ok)} .toast.err{color:var(--warn)}
.nav-group.collapsible{cursor:pointer;display:flex;justify-content:space-between;align-items:center;user-select:none}
.attn{display:flex;flex-direction:column;gap:var(--sp-2);cursor:pointer}
.attn .n{font-size:var(--fs-3xl);font-family:var(--font-display);color:var(--heading);line-height:1}
/* ---- Клієнти messenger (master-detail) ---- */
.messenger{display:grid;grid-template-columns:280px minmax(0,1fr) 380px;gap:var(--sp-4);
  height:calc(100vh - 128px);min-height:420px}
.mlist{display:flex;flex-direction:column;gap:var(--sp-3);min-width:0;
  background:var(--surface-2);border-radius:var(--r-card-lg);padding:var(--sp-4);
  box-shadow:var(--inset-hairline),var(--shadow-card);overflow:hidden}
.mlist .mrows{display:flex;flex-direction:column;gap:var(--sp-1);overflow-y:auto;flex:1}
/* Card tint by pipeline status: --stc drives the left rail + a faint fill; hover
   deepens it and the selected (.on) row overrides with the accent ghost. */
.mrow{--stc:var(--border);display:flex;flex-direction:column;gap:3px;padding:var(--sp-2) var(--sp-3);
  border-left:3px solid var(--stc);border-radius:var(--r-badge);cursor:pointer;text-decoration:none;transition:.14s;
  background:color-mix(in srgb,var(--stc) 6%,transparent)}
.mrow:hover{background:color-mix(in srgb,var(--stc) 14%,transparent)}
.mrow.on{background:var(--accent-ghost);box-shadow:var(--inset-hairline)}
/* "Assistant off" contact — dimmed so it reads as out-of-scope for the bot. */
.mrow.muted{opacity:.45}
.mrow.muted:hover{opacity:.7}
.mrow .mutetag{font-size:var(--fs-xs);color:var(--muted-2);border:1px solid var(--hairline);
  border-radius:var(--r-pill);padding:0 6px;margin-left:6px;font-weight:400}
.mrow-new{--stc:var(--st-new)} .mrow-wait{--stc:var(--st-wait)} .mrow-dlg{--stc:var(--st-dlg)}
.mrow-snz{--stc:var(--st-snz)} .mrow-won{--stc:var(--st-won)} .mrow-bad{--stc:var(--st-bad)}
.mrow-cold{--stc:var(--st-cold)} .mrow-esc{--stc:var(--st-esc)}
.mrow .mrow-top{display:flex;align-items:baseline;gap:var(--sp-2)}
.mrow .nm{color:var(--heading);font-size:var(--fs-sm);flex:1;min-width:0;
  overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mrow .tm{color:var(--muted-2);font-size:var(--fs-xs);flex:none}
.mrow .prev{color:var(--muted);font-size:var(--fs-xs);
  overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mrow .prev .pv-me{color:var(--muted-2)} .mrow .prev .pv-draft{color:var(--st-snz)}
.mrow .meta{display:flex;align-items:center;gap:var(--sp-2);flex-wrap:wrap;
  color:var(--muted-2);font-size:var(--fs-xs)}
/* Read/delivered tick + last-seen chip (tg_presence). */
.tick{color:var(--muted-2);margin-right:3px;letter-spacing:-1px}
.tick-read{color:var(--info)}
.seen{color:var(--muted-2);font-size:var(--fs-xs);font-style:italic;white-space:nowrap}
.mchat{display:flex;flex-direction:column;min-width:0;min-height:0;
  background:var(--surface-2);border-radius:var(--r-card-lg);
  box-shadow:var(--inset-hairline),var(--shadow-card);overflow:hidden}
.mchat .mhead{padding:var(--sp-4) var(--sp-5);border-bottom:1px solid var(--hairline);flex:none}
.mchat .mempty{flex:1;display:flex;align-items:center;justify-content:center;color:var(--muted)}
.chatscroll{flex:1;overflow-y:auto;padding:var(--sp-5);
  display:flex;flex-direction:column;gap:var(--sp-3)}
.chatrow{display:flex;flex-direction:column;gap:2px;position:relative;max-width:80%}
.chatrow.out{align-self:flex-end;align-items:flex-end}
.chatrow.in{align-self:flex-start;align-items:flex-start}
.chatrow .bubble{max-width:100%}
.chatimg{max-width:220px;max-height:280px;border-radius:10px;display:block;object-fit:cover;cursor:zoom-in}
/* A shared reel/video plays in place; the extracted still is its poster. */
.chatvid{max-width:240px;max-height:320px;border-radius:10px;display:block;background:#000}
.imgcap{overflow-wrap:anywhere;margin-top:6px;font-size:var(--fs-xs);color:var(--muted);line-height:1.35}
.chatrow .btime{color:var(--muted-2);font-size:var(--fs-xs)}
.chatrow .rxs{display:flex;gap:4px;flex-wrap:wrap}
.chatrow .rx{font-size:var(--fs-xs);background:var(--elevated);border-radius:var(--r-pill);
  padding:1px 7px;box-shadow:var(--inset-hairline)}
.bubactions{display:none;gap:6px;align-items:center}
.chatrow:hover .bubactions{display:flex}
.bubactions button{border:none;background:transparent;color:var(--muted);cursor:pointer;
  font-size:var(--fs-sm);padding:2px 4px;border-radius:var(--r-badge)}
.bubactions button:hover{color:var(--heading);background:var(--hairline)}
/* Delete/recall affordance: hidden until hover so it never clutters the timeline. */
.btn-del{border:none;background:transparent;color:var(--muted-2);cursor:pointer;
  font-size:var(--fs-xs);padding:2px 4px;border-radius:var(--r-badge);opacity:0;transition:opacity .12s}
.chatrow:hover .btn-del{opacity:.75}
.btn-del:hover{opacity:1;color:var(--danger,#e05260);background:var(--hairline)}
/* Tombstone for a deleted / being-recalled message. */
.bubble.tombstone{background:transparent;color:var(--muted-2);font-style:italic;
  font-size:var(--fs-xs);box-shadow:none;padding:4px 6px}
/* Quoted-message preview above an inbound reply (client replied to a specific message). */
.chatquote{font-size:var(--fs-xs);color:var(--muted);border-left:2px solid var(--accent,#6b8afd);
  padding:2px 8px;margin-bottom:3px;max-width:80%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chatrow.in .chatquote{align-self:flex-start}
.chatrow.out .chatquote{align-self:flex-end}
/* Forty-eight emoji do not fit on one row, and a row that scrolls sideways is a row nobody
   reaches the end of. Twelve to a line, the palette sits above the composer. */
.emojibar{display:grid;grid-template-columns:repeat(12,auto);gap:2px;background:var(--elevated);
  border-radius:var(--r-card);padding:4px 6px;box-shadow:var(--inset-hairline),var(--shadow-card);z-index:5}
.emojibar button{border:none;background:transparent;cursor:pointer;font-size:var(--fs-md);
  padding:2px 4px;border-radius:var(--r-badge)}
.emojibar button:hover{background:var(--hairline)}
.composer{flex:none;border-top:1px solid var(--hairline);padding:var(--sp-4) var(--sp-5)}
.composer .crow{display:flex;gap:var(--sp-2);align-items:flex-end}
/* The staged attachment, above the text box: what is about to go, how big, and one ✕ to
   change your mind before it leaves. */
.listcut{color:var(--muted);font-size:var(--fs-xs);text-align:center;padding:10px 6px}
.filechip{display:inline-flex;align-items:center;gap:6px;background:var(--elevated);
  border-radius:var(--r-badge);padding:4px 8px;margin-bottom:var(--sp-2);font-size:var(--fs-xs);
  box-shadow:var(--inset-hairline);max-width:100%}
.filechip .fname{color:var(--heading);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:220px}
.filechip .fsize{color:var(--muted)}
.filechip button{border:none;background:transparent;color:var(--muted);cursor:pointer;font-size:var(--fs-sm);padding:0 2px}
.filechip button:hover{color:var(--heading)}
/* A document we sent — a link, not a broken <img>. */
.filelink{display:inline-flex;align-items:center;gap:6px;color:var(--accent);text-decoration:none;
  background:color-mix(in srgb,var(--heading) 5%,transparent);border-radius:var(--r-badge);padding:6px 10px}
.filelink:hover{text-decoration:underline}
.composer textarea{flex:1;resize:none}
.replybar{display:flex;align-items:center;justify-content:space-between;gap:var(--sp-2);
  background:var(--elevated);border-left:2px solid var(--accent);border-radius:var(--r-badge);
  padding:6px 10px;margin-bottom:var(--sp-2);color:var(--muted);font-size:var(--fs-xs)}
.replybar button{border:none;background:transparent;color:var(--muted);cursor:pointer;font-size:var(--fs-md)}
.replybar button:hover{color:var(--heading)}
.minfo{display:flex;flex-direction:column;min-width:0;overflow-y:auto;gap:var(--sp-5);
  background:var(--surface-2);border-radius:var(--r-card-lg);padding:var(--sp-5);
  box-shadow:var(--inset-hairline),var(--shadow-card)}
.minfo .sec{display:flex;flex-direction:column;gap:4px}
.minfo .ieyebrow{font-family:var(--font-mono);font-size:11px;letter-spacing:.12em;
  text-transform:uppercase;color:var(--muted-2);margin-bottom:4px}
.minfo .il{font-size:var(--fs-xs);color:var(--text);padding:5px 0;border-bottom:1px solid var(--hairline)}
.minfo .il .mut{color:var(--muted-2)}
.minfo .kv{display:flex;justify-content:space-between;gap:8px;font-size:var(--fs-xs);color:var(--muted)}
.minfo .kv b{color:var(--text);font-weight:500;text-align:right}
/* dossier summary chips — the at-a-glance row */
.minfo .ichips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:12px}
.minfo .ichip{font-size:var(--fs-xs);padding:3px 9px;border-radius:var(--r-pill);
  background:var(--elevated);color:var(--text);box-shadow:var(--inset-hairline);white-space:nowrap}
.minfo .ichip.ok{background:color-mix(in srgb,var(--ok,#3bb273) 18%,transparent);color:var(--ok,#3bb273)}
.minfo .ichip.warn{background:color-mix(in srgb,var(--warn,#e0a44e) 18%,transparent);color:var(--warn,#e0a44e)}
.minfo .ichip.loyal{background:color-mix(in srgb,var(--accent,#6b8afd) 18%,transparent);color:var(--accent,#6b8afd)}
/* sub-heading inside a section (Історія / Майбутні) */
.minfo .isub{font-size:var(--fs-xs);color:var(--muted-2);margin:8px 0 2px;font-weight:500}
/* collapsible full membership list */
.minfo .idetails{margin-top:4px}
.minfo .idetails summary{font-size:var(--fs-xs);color:var(--accent,#6b8afd);cursor:pointer;padding:4px 0;list-style:none}
.minfo .idetails summary::-webkit-details-marker{display:none}
.minfo .idetails[open] summary{color:var(--muted-2)}
/* ---- Dashboard hero + health gauge (signature) ---- */
/* the aurora hero — the single bold colour moment (dark text reads on the
   pastel gradient in both themes; the aurora is intentionally light everywhere) */
.hero{display:flex;gap:var(--sp-6);align-items:center;flex-wrap:wrap;
  background:var(--aurora);border:none;color:#1b1c20}
.hero .htitle,.hero .gauge .gv{color:#1b1c20}
.hero .hsub{color:rgba(27,28,32,.74)}
.hero .eyebrow,.hero .gauge .gk,.hero #dMsg{color:rgba(27,28,32,.62)}
.hero .badge{background:rgba(255,255,255,.6);color:#20222a}
.hero .gauge .gtrack{stroke:rgba(255,255,255,.55)}
.hero .btn-ghost{background:rgba(255,255,255,.62);border-color:rgba(255,255,255,.5);color:#1b1c20}
.hero .btn-danger{color:#a3311f;border-color:rgba(163,49,31,.35)}
.hero .hmain{flex:1;min-width:240px;display:flex;flex-direction:column;gap:var(--sp-2)}
.hero .htitle{font-family:var(--font-display);font-size:var(--fs-2xl);font-weight:600;
  color:var(--heading);letter-spacing:-.02em;line-height:var(--lh-tight)}
.hero .hsub{color:var(--muted);font-size:var(--fs-sm)}
.hero .hchips{display:flex;gap:var(--sp-2);flex-wrap:wrap;margin-top:var(--sp-1)}
.hero .hctl{display:flex;gap:var(--sp-2);flex-wrap:wrap;margin-top:var(--sp-3)}
.gauge{position:relative;width:168px;height:168px;flex:none}
.gauge svg{width:100%;height:100%;transform:rotate(-90deg)}
.gauge .gtrack{fill:none;stroke:var(--track);stroke-width:12}
.gauge .gfill{fill:none;stroke:var(--gcol,var(--accent));stroke-width:12;stroke-linecap:round;
  stroke-dasharray:339.29;stroke-dashoffset:calc(339.29 - 339.29 * var(--pct,0) / 100);
  filter:drop-shadow(0 0 var(--gauge-glow-blur) var(--gcol,var(--accent)));
  transition:stroke-dashoffset .9s cubic-bezier(.22,1,.36,1)}
.gauge .gcenter{position:absolute;inset:0;display:flex;flex-direction:column;
  align-items:center;justify-content:center;gap:3px}
.gauge .gv{font-family:var(--font-display);font-size:var(--fs-2xl);font-weight:600;color:var(--heading);line-height:1}
.gauge .gk{font-size:var(--fs-eyebrow);text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}
.wizerr{color:var(--danger);font-size:var(--fs-xs);margin-top:10px;min-height:1em}
.themebtn{padding:8px 11px;line-height:0;flex:none}
.qrwrap{display:flex;gap:var(--sp-6);align-items:center;flex-wrap:wrap}
.qrbox{background:#fff;padding:14px;border-radius:16px;width:216px;height:216px;flex:none;
  display:flex;align-items:center;justify-content:center;box-shadow:var(--shadow-card)}
.qrbox svg{width:100%;height:100%;display:block}
.qrload{color:#8a93a6;font-size:var(--fs-xs)}
.qrhelp{display:flex;flex-direction:column;gap:var(--sp-3);min-width:220px}
.qrstep{color:var(--text);font-size:var(--fs-sm)}
.qrfallback{color:var(--accent);font-size:var(--fs-xs);text-decoration:none;margin-top:var(--sp-2);cursor:pointer}
.qrfallback:hover{text-decoration:underline}
.attn{background:var(--surface-2);border:1px solid var(--hairline);border-radius:var(--r-card);
  padding:var(--sp-4);transition:.16s ease}
.attn:hover{border-color:var(--hairline-strong);transform:translateY(-2px)}
/* pipeline funnel + today's queue */
.funnelbar{display:flex;align-items:stretch;gap:8px;flex-wrap:wrap;margin-top:12px}
.fstage{flex:1;min-width:100px;background:var(--elevated);border:1px solid var(--hairline);border-radius:12px;padding:12px 14px}
.fstage .fn{font-size:var(--fs-2xl);font-weight:700;color:var(--heading);letter-spacing:-.025em;line-height:1.05}
.fstage .fl{font-size:var(--fs-xs);color:var(--muted);margin-top:2px}
.farrow{align-self:center;color:var(--muted-2);font-size:16px}
.qrow{display:flex;align-items:center;gap:10px;padding:10px 0;border-top:1px solid var(--hairline)}
.qrow:first-child{border-top:none}
.qdot{width:8px;height:8px;border-radius:50%;flex:none}
.qrow .qt{flex:1;font-size:var(--fs-sm)}
.qrow .qc{font-weight:700;font-size:var(--fs-md);color:var(--heading)}
.nextstep{background:color-mix(in srgb,var(--st-wait) 8%,transparent);border:1px solid color-mix(in srgb,var(--st-wait) 25%,transparent);border-radius:12px;padding:10px 12px;margin-top:10px}
.nextstep .ns-k{font-size:11px;color:var(--muted);font-weight:600}
.nextstep .ns-v{font-size:var(--fs-sm);font-weight:600;margin-top:2px}
.nextstep .ns-r{font-size:var(--fs-xs);color:var(--st-snz);margin-top:3px}
.schrow{display:flex;align-items:center;gap:12px;padding:9px 0;border-top:1px solid var(--hairline);text-decoration:none;color:var(--text)}
.schrow:first-child{border-top:none}
.schrow:hover{opacity:.82}
.scht{font-variant-numeric:tabular-nums;color:var(--muted);font-size:var(--fs-xs);width:46px;flex:none}
.schn{flex:1;color:var(--heading);font-size:var(--fs-sm)}
.scha{color:var(--muted);font-size:var(--fs-xs)}
@media(max-width:600px){.scha{display:none}}
.viewport:has(.messenger){max-width:none}
@media(max-width:1200px){.messenger{grid-template-columns:280px minmax(0,1fr)}.minfo{display:none}}
@media(max-width:900px){.messenger{grid-template-columns:1fr;height:auto}
  .mlist{max-height:40vh}.chatscroll{max-height:52vh}.minfo{display:flex}}

/* ============================ MOBILE LAYER ============================ */
/* Chat model/effort pill rows (were undefined). */
.pillrow{display:flex;flex-wrap:wrap;gap:var(--sp-2);margin-top:var(--sp-3)}
/* KPI / attention grids as a class so a media query can reflow them. */
.grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}
/* Range sliders: a real touch target instead of the ~4px browser default. */
input[type=range]{width:100%;height:26px;-webkit-appearance:none;appearance:none;background:transparent;cursor:pointer}
input[type=range]::-webkit-slider-runnable-track{height:6px;border-radius:var(--r-pill);background:var(--track)}
input[type=range]::-moz-range-track{height:6px;border-radius:var(--r-pill);background:var(--track)}
input[type=range]::-webkit-slider-thumb{-webkit-appearance:none;appearance:none;width:22px;height:22px;margin-top:-8px;border-radius:50%;background:var(--accent);box-shadow:var(--glow-accent)}
input[type=range]::-moz-range-thumb{width:22px;height:22px;border:none;border-radius:50%;background:var(--accent)}
/* Drawer chrome — hidden on desktop, revealed under the mobile breakpoint. */
.navtoggle{display:none}
.navscrim{display:none}

@media(max-width:768px){
  html,body{overflow-x:hidden}
  .app{flex-direction:column}
  .side{position:fixed;top:0;bottom:0;left:0;z-index:60;width:82%;max-width:300px;
    transform:translateX(-100%);transition:transform .22s ease;background:var(--surface);
    box-shadow:var(--shadow-card);overflow-y:auto;will-change:transform}
  #appRoot.nav-open .side{transform:none}
  #appRoot.nav-open .navscrim{display:block;position:fixed;inset:0;z-index:55;background:var(--scrim)}
  .nav a{padding:13px var(--sp-3);min-height:44px}
  .nav-group.collapsible{min-height:44px;padding-top:var(--sp-3);padding-bottom:var(--sp-3)}
  .navtoggle{display:inline-flex;padding:8px 10px;line-height:0;flex:none}
  .topbar{padding:var(--sp-4);position:sticky;top:0;z-index:40;background:var(--canvas)}
  .topbar h1{font-size:var(--fs-lg)}
  .viewport{padding:var(--sp-4)}
  .btn{min-height:44px}
  .input,textarea.input,select.input{font-size:16px} /* ≥16px suppresses iOS focus-zoom */
  .toggle{display:flex;width:100%}
  .toggle button{flex:1;min-height:40px;padding:9px 12px}
  .grid-3{grid-template-columns:1fr 1fr}
  .metric{padding:var(--sp-4)}
  .metric .v,.attn .n{font-size:var(--fs-2xl)}
  .modal{width:min(440px,calc(100vw - 24px));max-width:100%;max-height:calc(100dvh - 24px);overflow-y:auto;padding:var(--sp-5)}
  .scrim{align-items:flex-start;padding:12px}
  .hero{gap:var(--sp-4);padding:var(--sp-4)}
  .hero .hmain{min-width:0}
  .gauge{width:132px;height:132px;margin:0 auto}
  .farrow{display:none}
  .fstage{flex:1 1 calc(50% - 8px);min-width:0}
  .toast{max-width:calc(100vw - 24px);width:max-content;word-break:break-word}
  .qrwrap{gap:var(--sp-4);justify-content:center}
  .qrbox{width:180px;height:180px}
  .qrhelp{min-width:0}
  .messenger{height:auto}
  .chatscroll{max-height:55vh}
  .mhead .row .btn{flex:1 1 auto}
}
/* Touch devices can't hover — surface the per-message react/reply affordances. */
@media(hover:none){
  .chatrow .bubactions{display:flex}
  .bubactions button{min-width:32px;min-height:32px}
  .emojibar{grid-template-columns:repeat(8,auto)}
  .emojibar button{min-width:32px;min-height:32px}
}

/* Diagnostics — full test-send pipeline trace */
.muted-note{color:var(--muted);font-size:var(--fs-sm);margin-top:8px}
.dg-timeline{margin-top:14px;display:flex;flex-direction:column;gap:10px}
.dg-step{border:1px solid var(--hairline);border-radius:12px;padding:12px 14px;background:color-mix(in srgb,var(--heading) 3%,transparent)}
.dg-step-h{font-weight:700;color:var(--heading);font-size:var(--fs-sm)}
.dg-diff{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:8px}
.dg-diff-l{font-size:var(--fs-xs);color:var(--muted);text-transform:uppercase;letter-spacing:.04em;margin-bottom:2px}
.dg-code{font-family:var(--font-mono);font-size:var(--fs-xs);white-space:pre-wrap;word-break:break-word;overflow:auto;background:color-mix(in srgb,var(--heading) 6%,transparent);border:1px solid var(--hairline);padding:10px;border-radius:8px;margin-top:6px}
.dg-toggle{cursor:pointer;color:var(--accent);font-size:var(--fs-xs);user-select:none;margin-top:8px;display:inline-block}
@media(max-width:768px){.dg-diff{grid-template-columns:1fr}}